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FAQ

 

What is the Herbal Medicine and Magick of Plants?

~ We fully believe that we ARE Nature. Mother Nature has given us everything we need for vibrant living. In our own communion with nature we are thrilled to invite other people to experience her gifts of Holistic wellbeing which holds the physical and energetic body in equinimity.

About The Shop

~ How often do you restock the shop?

We update the shop on Thursdays at 7pm ET.

Orders & Shipping

~ How often do you ship?

We ship once per week on Mondays.


~ Do you ship Internationally?

Unfortunately, we cannot ship internationally at this time. We would still like to connect with you! Please email us at info@eldersistersapothecary.com.


~Will I receive tracking information?

Yes, once your order is shipped, you will receive a confirmation email with tracking information.


~ I’m Local to NYC and would like to reduce the negative impact on nature that shipping materials can have. Is it possible to pick up my items instead of having them shipped?

Yes! We have a pickup program. Please select “Pickup” during checkout and we will contact you to arrange a time. Please note pickup is available in Inwood and Gramercy.


~ When I track my package, it says that it was confirmed as delivered to
my address but I did not receive it.  Can I get a refund or a replacement?

Once the package is confirmed as shipped and we have provided tracking information to you via email, we cannot be held responsible for items that are not received.  We recommend providing a shipping address you feel confident is secure and where you have not had issues receiving mail previously.


~ One or more of the items in my order arrived damaged. Can you refund me or replace the item?

Absolutely.  While we have not had items damaged in transit, If you receive a damaged item, please contact us immediately by emailing info@eldersistersapothecary.com and provide your order number (found in your order confirmation email) and a photo of the item in the state it was received.


~ I received my order and I would like to exchange my items for something else. Do you offer exchanges?

We are unable to offer exchanges for any reason at this time.  Please select only the items you are certain you would like to purchase before going through the check out process.


~ I'd like to cancel my order.  Do you offer refunds?

We are unable to offer refunds for any reason at this time.  Please select only the items you are certain you would like to purchase before moving through the check out process.

Education

~ I want to study with you.  Is that possible?

Yes! We offer several opportunities for study and self development. Please email info@eldersistersapothecary.com with your specific interest. You can also look at Jackie and Lisa’s personal websites for more details regarding their individual work.

Jackie ~ www.weavingtruth.com

Lisa ~ www.lisabennerliving.com

 
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